Currency

FAQ

What is etravel PH?

etravel PH is your personal travel agent online. We strive to make your travel arrangements easier so you can just sit back and relax. You get package deals with quality partners at discounted rates, customized itineraries fully tailor-made to your needs, as well as a full range of services to whatever travel needs you may have.

Are you really travel agents?

The e in our name comes from Executive Resources, our parent travel agency of more than 30 years and the team behind etravel.ph. Executive Resources is a leading IATA-authorized travel agency based in Manila specializing in pilgrimages, international and domestic tours, flights and corporate travel services.

What services do you offer?

etravel PH is a one-stop shop when it comes to your travel needs. Aside from giving you special travel packages to popular destinations here and abroad, we are experts in creating customized itineraries, handling hotels and flight bookings, religious pilgrimages, golf tours and corporate and group travel. We know that each traveler’s needs are unique and it is our priority to personally attend to each of them. Book a trip with us here: http://www.etravel.ph/book-a-trip

I want a unique itinerary, can you help me?

Of course! We specialize in creating personalized itineraries for our clients. Simply fill in the form at http://www.etravel.ph/book-a-trip, and our travel agents will get back to you to discuss further. Alternatively you can speak to a travel agent at (+632) 622 17 89.

I have a big group, can you help me arrange my trip?

Yes! We have decades of experience handling meetings, incentive, corporate and events (MICE). Simply give us your travel details at http://www.etravel.ph/travel-services/large-groups, and a travel agent will get back to you ASAP to discuss your needs.

What are your deals?

We select the best hotels of various local and international destinations and partner with them to give you special rates. More than that, we also include add-ons like transfers and tours to make your trip even more hassle-free!

Can I make special requests with my booking?

Yes. Whether you need an extra bed, extra tours, an upgrade to a suite or special dietary or flight needs, simply fill in the information in the special requests box and we’ll make sure those needs are met in your trip.

How can I include flights or other transfers to my deal booking?

Simply check the include flights option in the deal booking page, and we’ll get back to you separately for flight options.

When do I receive confirmation for my booking?

For deals, you will receive confirmation within 1-2 working days of your booking. We personally handle each and every booking, and in the rare case that your dates are unavailable, we’ll provide alternative dates or accommodations for you. Also, we only charge customers when they receive confirmed bookings, so there is absolutely no risk for clients.

Can I cancel or modify my reservation after I book?

Cancellations differ according to the policies of our partners. Any modifications to the booking will be subject to extra charges at the client’s expense.

What taxes and fees are not included in my booking?

Travel taxes and personal expenses are usually not included.. Air fare (unless stated) are not included. It is best to check the Inclusions section of the deal for complete details.

How does payment work?

You can pay via Credit or Debit Card, Paypal,or Offline payment via Bank Transfer or Cash. We only charge customers when they receive confirmed bookings, so there is no risk for clients.

Who can I talk to about my booking?

You can contact us via e-mail support@etravel.ph call (+632) 622 17 89 or visit us in our office at Lower Lobby, Century Park Hotel, P. Ocampo St. cor. M.Adriatico St. Malate, Manila, Philippines.

Do I need to bring anything with me in order to check in?

We’ll contact the hotel about your reservation even right before you arrive. However, we recommend that you still bring your confirmation voucher as well as a valid ID for the hotel’s reference.

Do I need to have the same credit card with me at check-in that I used to make my reservation?

No. The hotel will require a valid photo ID and any valid credit card in order to check in, not necessarily the one used for your purchase.

What should I do if the hotel has problems locating my reservation?

In case of any problems, simply contact us at support@etravel.ph and we’ll fix any problems right away.

Who can I talk to about my experience with your agency?

We’d love to hear your experience with us. E-mail us at support@etravel.ph

My question is not listed, how can I get in touch?

Contact us! Fill up the form at our Contact page, or send us an email at support@etravel.ph